iSAFE Complete Business Voice by iSAFE Complete (Lexington, Kentucky) is a hosted PBX with auto attendant, call queues, call recording, visual voicemail, E911, and more. It is built for businesses that want full PBX features without an on-site PBX. Plans cost $25–$30 per user per month, with a free 30-day trial when you switch from analog phone lines.
A hosted PBX is an IP-Centrex style cloud phone system: the private branch exchange that routes your calls lives in the provider’s network, not in a closet at your office. A traditional PBX (private branch exchange) was the phone-system box or server that businesses kept in a closet to route their calls. iSAFE Complete Business Voice delivers the full PBX feature set (IVR, queues, extensions, voicemail, and recording) as a service you manage from a web portal, with the desk phones and devices we provide or softphone apps.
A complete cloud PBX with no on-site PBX equipment to buy, house, or maintain. Add users, numbers, and locations without buying a new phone system, and use the desk phones and devices we provide or softphone apps.
Hunt groups and multi-line hunting ring a team in order or simultaneously so calls never go unanswered.
Forward always, on busy, on no answer, or by time-of-day / schedule to any phone or app.
Use Do Not Disturb (DND) to focus, and call waiting so a second caller is never lost.
Attended (warm) and unattended (blind) transfer from desk phones and apps.
Park a call and pick it up anywhere. Call pickup options: directed, group, site, and domain.
Reach a colleague instantly with intercom and auto-answer paging.
Hotdesking / shared workstations let any user sign in to any phone and get their own extension and settings.
Multi-party conference calling for team huddles and client calls.
On-demand and automatic call recording with secure storage and playback for training, quality, and compliance.
See, play, and manage messages with visual voicemail, plus optional voicemail transcription.
Caller ID and CNAM display and management so your business name shows up correctly.
E911 emergency services support with registered locations for your users.
Real-time presence across desk phones, softphones, and apps, plus Busy Lamp Field (BLF) keys.
Star codes for quick feature access: transfer, park, pickup, forwarding, and more.
No on-site PBX to buy, house, or maintain. Use the desk phones, headsets, and devices we provide, or softphone apps
A PBX box or server kept in a closet, plus line cards and on-site maintenance
Monthly costPredictable $25–$30 per user per monthVariable line charges, long-distance, and repair costs
Call routing changesSelf-service in a web portal: IVR, queues, schedules
Often needs a technician visitWork from anywhereWeb, desktop, and iOS/Android apps on the same extension
Only works at the deskMessaging, video, fax, AIIncluded or available as add-ons on one platform
Separate vendors and billsReliabilityGeographic redundancy, designed for a 99.999% uptime target
Single site; outage if the office loses power or lines
Enterprise-grade calling with no on-site PBX to buy or manage, and no heavy IT overhead.
One business number and extension on desk phone, desktop, browser, and mobile.
Connect every office on one cloud system with shared routing, extensions, and reporting.
White-label, rebrandable portals, invoices, and client apps to sell UCaaS under your brand.
One predictable monthly price per user, depending on the features and add-ons you choose. No on-site PBX equipment to buy, house, or maintain; use the desk phones and devices we provide or softphone apps. Switching from analog phone lines? Try it free for 30 days with no risk or commitment, then contact us for an exact quote.
No. iSAFE Complete Business Voice is a hosted PBX / IP-Centrex style service, so all call routing runs in the cloud instead of in a PBX box in your closet. You need internet access plus phones: the desk phones, headsets, and devices we provide, or softphone apps on computers and mobiles.
Yes. iSAFE Complete offers on-premise phone hardware, including desk phones, headsets, and devices such as ATAs (analog telephone adapters), and also supports softphone apps on computers and mobile phones. What you don’t need is an on-site PBX, because the phone system itself runs in the cloud. Contact us for current hardware options and pricing.
Hosted PBX service from iSAFE Complete costs $25 to $30 per user per month, depending on features and add-ons. A free 30-day trial is available when you switch from analog phone lines, and we can provide an exact quote.
Yes. The auto attendant / IVR supports multi-level menus, dial-by-extension, a dial-by-name directory, custom greetings, and time-based routing for business hours, after hours, and holidays.
Call queues (ACD) support four distribution methods: round-robin / longest idle, ring all, linear hunt, and linear cascade. Queues also offer music on hold, announcements, estimated wait time, and callback options.
Yes. Call recording in iSAFE Complete Business Voice can be on-demand or automatic. Recordings are stored with playback for training, quality, and compliance.
Yes. E911 emergency services support is included. Keep each user’s registered location up to date so emergency calls route correctly.
Call park places a call on hold in a shared slot so anyone can retrieve it. Call pickup lets you answer a ringing phone elsewhere: directed, group, site, or domain pickup.
Yes. Hotdesking lets users log in to a shared phone and get their own extension and settings.
Yes. Busy Lamp Field (BLF) and presence show real-time status across desk phones, softphones, and apps.
For a limited time, when you switch from analog phone lines, you can try our VoIP service absolutely free with no risk or commitment. Don’t miss out on this opportunity to see how VoIP can help improve your business communication, empower remote workers, and save you money! Please fill out this form to receive a FREE 30 Day Trial of our VoIP services when you switch from analog phone lines.
Call 859-200-0428 or book a discovery call and we will walk you through the setup and the free 30-day trial when you switch from analog phone lines.
Book a Discovery Call