The cloud contact center in iSAFE Complete Business Voice by iSAFE Complete (Lexington, Kentucky) gives agents and supervisors omnichannel voice, chat, SMS, and social, advanced queues, real-time dashboards, call monitoring, CRM screen pops, and AI insights. Plans are $25–$30 per user per month, and some modules may be add-ons. Start with a free 30-day trial when you switch from analog phone lines.
A cloud contact center (CCaaS) manages customer interactions across voice, chat, SMS, and social channels from one platform, with tools for agents, supervisors, and reporting. iSAFE Complete’s contact center runs on the same platform as your hosted PBX, so routing, numbers, and users stay in one place.
An omnichannel contact center covering voice, chat, SMS, and social.
Advanced call queues with agent and supervisor tools to route every interaction to the right person.
Real-time dashboards and reporting on queue volume, wait times, and agent status.
Call monitoring, barge, whisper, and coaching to train agents live.
Screen pops and CRM integration show caller details before agents say hello.
Callback management lets customers keep their place in line without waiting on hold.
Workforce management and quality tools for staffing and performance.
Outbound dialing capabilities for sales and follow-up campaigns.
AI-powered insights and assistance: live agent assist, transcription, and sentiment. See AI capabilities →
Enterprise-grade calling with no on-site PBX to buy or manage, and no heavy IT overhead.
One business number and extension on desk phone, desktop, browser, and mobile.
Connect every office on one cloud system with shared routing, extensions, and reporting.
White-label, rebrandable portals, invoices, and client apps to sell UCaaS under your brand.
One predictable monthly price per user, depending on the features and add-ons you choose. No on-site PBX equipment to buy, house, or maintain; use the desk phones and devices we provide or softphone apps. Switching from analog phone lines? Try it free for 30 days with no risk or commitment, then contact us for an exact quote.
An omnichannel contact center handles customer conversations across voice, chat, SMS, and social channels in one platform, so agents see the full context. iSAFE Complete Business Voice offers omnichannel contact center capabilities, and availability can vary by configuration.
Yes. Supervisors can monitor, barge, whisper, and coach agents during live calls.
Yes. Screen pops and CRM integration show caller information to agents, and the platform supports 250+ CRM integration options.
Yes. Callback management lets callers request a callback while keeping their place in the queue.
Yes. Real-time dashboards and reporting show live queue and agent activity, so supervisors can respond as call volume changes.
Outbound dialing capabilities are available. Availability can vary by configuration and add-on modules.
Yes. AI-powered insights include live agent assist, smart wrap-up, transcription, sentiment analysis, and conversation intelligence.
Contact center features are built on iSAFE Complete Business Voice, priced from $25 to $30 per user per month depending on features and add-ons. Contact us for an exact quote and a free 30-day trial when you switch from analog phone lines.
For a limited time, when you switch from analog phone lines, you can try our VoIP service absolutely free with no risk or commitment. Don’t miss out on this opportunity to see how VoIP can help improve your business communication, empower remote workers, and save you money! Please fill out this form to receive a FREE 30 Day Trial of our VoIP services when you switch from analog phone lines.
Call 859-200-0428 or book a discovery call and we will walk you through the setup and the free 30-day trial when you switch from analog phone lines.
Book a Discovery Call