The Lexington Area Business Owner's Guide To IT Support Services and Fees
What You Should Expect To Pay For IT Support For Your Small Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts) Find Out More With Our Managed IT Buyers Guide 2025!
Read This Guide and You’ll Discover:
- The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
- A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
- Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
- How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
- 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.
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Everything your business needs from IT, under one roof
Outsource as much or as little of your technology as you like, and we’ll take care of it.
Managed IT Services
Outsource as much or as little of your technology as you like for one flat monthly fee, with 100% custom packages for any business size or budget.
- 24/7 monitoring & patch management
- Unlimited end-user support
- Monthly network health & security report
Cybersecurity
Layered protection to stop internal and external attacks, from the endpoint to the inbox.
- EDR anti-virus & web filtering
- SIEM with a security operations center
- Phish testing & quarterly training
Co-Managed IT
Already have in-house IT? Hand off any part of support, cybersecurity or backups so your team can focus on what matters most.
- Pick only the services you need
- Flat-rate, predictable costs
- Always available, regardless of time or holiday
Business Phone Systems
Hosted PBX calling, texting, fax, video and an AI voice agent, with no phone system box in the closet.
- $25–$30 per user per month
- Apps for desk, web & mobile
- Free 30-day trial
Compliance
Compliance+ and fractional CISO services manage governance, risk and compliance for you.
- CMMC 2, HIPAA, NIST, PCI, SOC 2
- FTC Safeguards & insurance requirements
- Policy development & annual audits
Web Presence
Web design, hosting, domain registration and marketing, managed the same way we manage your IT.
- Professional web design
- Secure managed hosting
- SEO, local listings & email campaigns
AI Integration
AI consulting and implementation on Microsoft Copilot, Hatz AI and Grok, without putting your data or compliance at risk.
- Secure multi-LLM solutions
- Microsoft Copilot consulting
- Grok Bot development
- $250–$2,500 per month
This is how managed IT service providers should work
We are so confident you will love not dealing with mundane day-to-day tasks, cybersecurity, compliance and end-user support that we back it with a money-back guarantee.
30-minute guaranteed response
We guarantee a response in 30 minutes or less, in writing. If we miss it for any reason, we deduct that time from your next bill.
Predictable, flat-rate costs
We don’t charge more when your network is down or a server fails. The flat-rate fee covers it.
Monthly reporting
An unbiased monthly report with an overall network health and security score, plus annual security and PCI audits.
Get iSAFE Secured
Customers can earn the iSAFE Secured Seal by meeting industry standards such as PCI, NIST and HIPAA.
Zero Risk Guarantee Day money-back guarantee
If you are not happy with our managed IT services for any reason, let us know within 60 days of signing up and we’ll refund your money.
Book a Discovery CallTrusted by Kentucky businesses for over 20 years
White Glove Service and Support.
“They provide our managed IT services (we are a small business). Their support has been outstanding. Bob and Zac have provided white glove service and most importantly to me, have taken a significant burden and stressor off my plate.”
Charles FinfrockVigilanceOvernight Restore, Operational by Morning.
“iSAFE recently responded to an after hours request to restore our accounting software and had us operational before the start of business the next day.”
Andy RitterWinchester FeedHelped Us Meet Compliance Regulations!
“Bob and his team at I-Safe have been extremely helpful in getting us prepared to meet the NIST & CMMC requirements that have recently been required at our business… They keep our systems up and running with minimal down time.”
Arthur SharpOrion MetcoI could not be more pleased!
“Everything from the on-boarding process, routine maintenance, and emergency support, has been nothing short of exceptional. Within the first 1-2 months, Bob was able to quickly correct some issues that our previous managed IT services provider could not.”
Richie SowderKentucky Steel CenterData Saved and No Downtime!
“iSAFE responds to our requests quickly and resolves the issues we have. They recently identified a failing hard drive and replaced it before it became an issue.”
Gary KirbyProcessing EquipmentAlways quick to answer any questions…
“He installed a VOIP phone system in our office that saves us a couple thousand a year over traditional phone service. Install was clean, professional, and problem free.”
Shem BeardEriksen Chiropractic