Imagine arriving at your healthcare practice, ready to serve patients, only to find that your systems are down. Healthcare organizations’ IT systems are critical to operations. Your EHR won’t load, emails are offline, and patient care grinds to a halt. What would you do? A single IT failure can disrupt operations, lead to lost revenue, and even put patient data at risk of a HIPAA violation.
Consider what happened to MGM Resorts during a cyberattack: room keys failed, casinos shut down, and online reservations were unavailable, costing the company millions. While your healthcare organization might not operate a casino, a similar IT disaster for healthcare organizations could mean severe consequences—HIPAA fines, reputational damage, and lost patient trust.
Yet, many Lexington healthcare organizations continue to work with subpar IT providers who are reactive rather than proactive. They promise low-cost IT support but fail to implement necessary security measures, leaving your practice vulnerable to breaches and compliance failures.
Proactive IT Support: The Key to Compliance and Security You don’t have to tolerate unreliable IT support. You deserve a partner who understands the unique challenges of HIPAA compliance and secures your practice against cyber threats before they happen. For healthcare organizations, proactive IT support is vital.
To ensure your IT provider meets the high standards required for your business, here’s a checklist of essential criteria:
Does Your IT Provider Meet These Standards?
- Do they answer their phone LIVE and respond to emergencies within 30 minutes?
Healthcare downtime isn’t just an inconvenience—it impacts patient care and HIPAA compliance. Efficient IT support is crucial for healthcare. - Are they responsive for nonemergencies, ensuring issues are addressed within an hour?
Your staff shouldn’t waste time waiting for IT help while patient needs go unmet. - Do they proactively monitor and update your network’s security settings?
HIPAA regulations require ongoing security updates. If your IT provider isn’t proactive, you’re at risk. Healthcare organizations require constant vigilance in IT security. - Do they provide proof that ALL data, including patient records and backups, are secured?
A compliant IT partner ensures proper data backups and recovery plans are in place. - Do they meet with you quarterly to discuss technology planning, security updates, and compliance?
IT should align with your long-term goals, not just patch problems as they arise. - Do they provide clear invoices with detailed services?
You shouldn’t be guessing what you’re paying for. - Do they communicate in plain language rather than confusing “geek-speak”?
You need clarity, not technical jargon. - Do they actively discuss cybersecurity risks, implement solutions, and offer employee training?
Employee errors are a leading cause of breaches—proper training is essential. - Do they provide full network documentation, including admin passwords?
If your IT provider holds critical access hostage, that’s a major red flag. - Do they arrive on time, act professionally, and leave you confident in their expertise?
Your IT support should instill trust, not frustration.
Is Your IT Provider Going Above and Beyond?
- Do they conduct regular disaster recovery drills to ensure backups are functional?
A backup is useless if it doesn’t restore properly during an emergency. For healthcare organizations, IT preparedness is essential. - Are they planning for your growth with scalable IT solutions?
Your IT should evolve alongside your practice. - Do they implement advanced cybersecurity tools like endpoint detection and AI-driven monitoring?
Hackers are evolving—your protection should, too. - Do they optimize your network’s performance to prevent bottlenecks and downtime?
Faster systems mean better patient care and productivity.
Don’t Settle for IT That Puts Your Practice at Risk
If your current IT provider isn’t checking all these boxes, you’re not just dealing with poor service—you’re exposing your healthcare organization to unnecessary risks. Noncompliance with HIPAA regulations can lead to severe fines, while data breaches can permanently damage your reputation.
You need an IT partner who prioritizes security, compliance, and efficiency—one that helps you eliminate costly IT problems before they start.
Let’s Make IT Issues a Thing of the Past
We specialize in IT support for healthcare organizations in Lexington, ensuring HIPAA compliance and cybersecurity protection. Schedule a free 10-minute consultation today to discover how we can eliminate your IT headaches and protect your practice.
Click here to schedule now or call us at 859-582-0128 to get started.
