This website is operated by iSAFE Complete Managed Services (iSAFE). Throughout the site, the terms “we”, “us” and “our” refer to iSAFE. iSAFE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The following terms and conditions will apply to all services provided or to be provided by iSAFE Complete Managed Services to the person, corporation, partnership or other entity who requests the provision of such services or for whose benefit such services are to be provided (“Customer”), regardless of whether the order for such services was placed in written form or by submission of an on-line form. To the extent that the Services include any installation, upgrade or configuration of Customer’s computer system or network or any part thereof, the system or network as installed, upgraded, or configured by iSAFE is referred to in these terms and conditions as the (“System”). Except as otherwise agreed in a written contract in effect between Customer and iSAFE Complete Managed Services for the provision of the Services.
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms
Physical products purchased through our web site which are fulfilled by third party vendors are subject to the Return Policy of the vendor providing the hardware. Some products such as web design and managed services, may include products or features for which there is a delay in fulfillment, during the onboarding, or design process.
For web site design projects, the expected implementation time for all services is 90 days after all requested project information and content has been provided by the customer. Services not implemented until the site design is complete include backups and CDN (Content Delivery Network) for example, as these services could slow down the actual development of the site. No refunds or prorating of such services shall be provided, regardless of the implementation time required so long as the site design and implementation is completed within 90 days of the customer providing all requested information and content. Backup and CDN were provided as examples but in no way express or should the customer conclude that these are the only two services for which a delay in implementation might apply. Customers will be asked to sign off on the design phase of site design packages and rebuilds before moving on to the next phase. If the customer has not responded within 10 days, the design project will be closed so the next phase of the project may be completed. No additional changes to the design will be included in the original design project and may be considered billable time.
For managed services, the expected implementation time is 2 days for each covered user. A customer with 7 users can expect about 14 days implementation time for all services. Some features and licenses included with various levels of Managed Services are provided as needed and may not be implemented in every scenario. Local Backup for instance would not be implemented in a scenario where no on-site file server, or NAS (Network Attached Storage) drive was in use. No refunds or prorating of such services shall be provided, regardless of the implementation time required so long as the implementation is completed within the timeframe calculated based upon the number of covered users. Other services such as Password Management may be available, but not in use depending on the customer preferences. Backup and Password management were provided as examples but in no way express or should the customer conclude that these are the only two services for which a delay in implementation might apply or that may not be applied due to application in the scenario, or by preference of the customer.
Unless otherwise indicated invoices shall be payable upon completion of Service. Invoices for which payment has not been received by the due date indicated on the invoice are considered past due and are subject to applicable finance charges. If payment is not received within 30 days of the invoice date a 19% finance charge will be assessed on overdue balance(s). Minimum finance charge is $5.00. If payment is not received within 90 days of the invoice date a 19% finance charge and a $5.00 per day late penalty will be assessed on overdue balance(s). Customers agree to pay a $20.00 charge for each returned check and all collection costs including legal fees if applicable. No finance charge will be incurred if payment is received prior to due date.
ISTAM Computer Services, Inc. reserves the right to suspend service to Customer thereunder if Customer is in default in payment of any invoice or if ISTAM Computer Services, Inc. has a reasonable basis to believe the Customer is unable to make payment for services delivered. In the event of a default with respect to the payment or any part thereof Customer shall be liable for all of ISTAM Computer Services, Inc.’s reasonable attorney’s fees, including all costs, disbursements and fees incurred in the collection of any amounts due.
Systems dropped off but not claimed by customer in default thirty (30) days after completion of services and with failure by customer to make payment arrangements shall become the sole property of ISTAM Computer Services, Inc. and may be donated to a charitable organization or sold to reimburse iSTAM Computer Services, Inc. for the cost of services rendered. Systems which are not picked up within 60 days of the invoice date are subject to a storage fee.
Subscriptions services are automatically billed to your payment card each month. You hereby consent to allow iSAFE Complete Managed Services to automatically bill your payment card each month for all subscription-based services. Additional services, projects, or other orders that are not paid within 15 days of the initial invoice, shall be automatically charged to the customer’s default payment method on file. To prevent this from happening it is the customer’s responsibility to contact our office within 15 days of the initial invoice to express any disputes or make other payment arrangements.